Shipping Policy

Local Warehouse in South Africa

We are pleased to serve our South African customers with a local warehouse in South Africa. This means faster delivery, lower shipping costs, and no unexpected customs fees for orders shipped within the country.

All orders are dispatched directly from our South African warehouse. Orders within South Africa are delivered by local truck freight or local courier delivery service, depending on the destination, package size, and order weight.

Processing Time

Orders are processed within 1–2 business days after payment confirmation. During this time, we verify order details, check stock availability, and prepare your items for dispatch.

Orders placed on weekends or public holidays will be processed on the next business day.

You may cancel or modify your order within 6 hours of placing it. After that, the order enters the processing queue and cannot be changed.

Shipping Method, Shipping Fee & Delivery Estimates

For orders within South Africa, we ship from our local South African warehouse by local truck freight or local courier delivery service.

Shipping Method: Local Truck Freight / Local Courier Delivery
Shipping Fee: R20 per kg
Dispatch Location: South Africa Local Warehouse

The final shipping cost will be calculated based on the actual package weight and displayed at checkout before payment is completed.

Estimated delivery times within South Africa are as follows:

Standard Shipping: 5–7 business days
Express Shipping: 3–5 business days

Delivery to remote or rural areas may take 1–2 additional business days. Additional delivery fees may apply for remote areas, oversized items, heavy items, or special delivery requests. If any extra cost applies, we will contact you before dispatch.

At this time, we do not offer free shipping unless it is clearly stated on the product page, promotion page, or checkout page. If a free shipping promotion is available, the applicable order amount, product range, and delivery area will be clearly shown.

For international orders outside South Africa, please contact us at info@aureycctv.com for a custom shipping quote. We ship to select countries upon request.

Order Tracking

Once your order is dispatched, you will receive a Shipping Confirmation email containing a tracking number and a link to track your parcel.

Tracking information may take 24–48 hours to update after dispatch. This is normal.

You can track your order anytime using the link provided, or by logging into your account on our website.

Failed Delivery Attempts

If our courier attempts delivery and no one is available to receive the package, they may leave a notice or contact you to arrange redelivery.

You may arrange a redelivery or pick up the parcel from the nearest collection point, depending on the courier’s service policy.

Additional delivery attempts may incur a small fee.

Delivery Delays

Although we try our best to ensure timely delivery, delivery may occasionally be delayed due to public holidays, extreme weather, courier delays, incorrect address information, stock verification, or other circumstances beyond our control.

If there is any significant delay with your order, we will notify you as soon as possible.